Return Policy

Return Policy

If you are not completely satisfied with your purchase, we are here to help. Our goal is to ensure that every customer is fully satisfied with the products they purchase from us.

Return Period

Returns must be requested and shipped back within 30 days of receiving the product.

Return Processing

Once we receive and inspect your returned item, we will process your refund within 14 days. A confirmation email will be sent to you.

How to Return a Product?

Would you like to exchange or return a product? You can do so within 30 days.

1. Contact Us Before Sending Your Return

Send an email to support@chic-camden.com with the subject: Return [Order Number] + [Your Name].

In the email, include:
✔ Your contact details
✔ The reason for the return or exchange

2. Wait for Our Confirmation

The return address varies depending on your order's origin. That’s why it’s important to contact us before shipping the return.

📩 We will respond within 24 hours.

Refunds

Refund Conditions

✔ A refund is approved if the item is unused, undamaged, and in its original packaging.
✔ Refunds for defective or incorrectly delivered items are approved after inspection.

Refund Processing Time

After the return is validated, the refund is processed within 14 days to the original payment method.

Refund Method

✔ The refund is issued via the same payment method used for the purchase.

Shipping & Fees

✔ Return shipping costs are the customer's responsibility.
✔ Always return items with a tracking number, as we cannot be held responsible for lost packages in transit.
✔ Original shipping costs are non-refundable.

Order Cancellations

✔ You can cancel your order within 15 minutes of purchase.
✔ If the package is not received, it will be sent to the post office for pickup. If it is not collected, it will be returned to us. In that case, the customer can request a reshipment, but return fees will apply.

Damaged Items

📸 Please attach photos and a video showing the damaged parts so we can assist you as quickly as possible.

💡 The best images are taken on a flat, well-lit surface where the defects are clearly visible.

These details help us process your request and prevent future issues.

📢 Please notify us immediately if you receive damaged products.

Important Notice

📍 All returns are shipped to our central warehouse in Asia at the customer’s expense.