FAQ
Frequently Asked Questions
Here you will find answers to the most frequently asked questions about our products, services, and policies.
If your question is not listed here, feel free to contact us. Our customer service team is available 24/7.
Orders
How do I place an order?
Placing an order is simple! Add your desired items to your cart and follow the checkout instructions. Once your order is complete, you will receive a confirmation email.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service within 5 minutes of placing your order. We will do our best to process your request before shipping.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track your delivery status on our website in the "Order Tracking" section.
Payment
What payment methods are accepted?
We accept multiple payment methods, including major credit cards (Visa, MasterCard, American Express).
Is online payment secure?
Yes, absolutely! We use advanced security technologies to ensure that all your payments are safe and protected.
Shipping & Delivery
What are the shipping costs?
We offer free shipping on all orders.
How long does delivery take?
Delivery times vary depending on your location. In general, delivery takes between 4 to 7 business days.
Returns & Exchanges
How can I return a product?
If you are not satisfied with your purchase, you can return the product within 30 days of receiving it. Please contact our customer service at support@chic-camden.com to initiate the return process.
Are there any return fees?
Yes, return shipping costs are your responsibility unless the product is defective or damaged upon arrival.
Can I exchange a product?
Yes, exchanges are possible. Please contact our customer service to arrange an exchange.
Contact
How can I contact customer service?
We are here to answer all your questions or concerns!
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